Sales Correspondent, Biotechnology - LI-COR Biosciences - Lincoln, NE

I. JOB IDENTIFICATION

A. JOB TITLE: Sales Correspondent, Bio

B. SUPERVISOR: Director, International Distribution, Biotechnology

C. ESSENTIAL FUNCTION: Process sales orders, prepare shipping documents, print and organize pick lists, send invoices to customers; handle incoming customer calls to place orders and check order status and/or pricing; maintain Sales Order files; maintain customer contact information; forward sales leads to PAÂ's; provide assistance to PAÂ's Sales Consultants and FASÂ's; serve as backup to other associates and receptionist.

II. JOB QUALIFICATIONS

A. EDUCATION: High School diploma a minimum, associate degree preferred.

B. EXPERIENCE:

1. Minimum five (5) years of experience in office environment.

2. Experience with Personal Computers (example: word processing and spreadsheets)

3. Ability to effectively use office equipment (such as; copier / calculator / fax machine / multi-extension telephone / typewriter).

4. Some experience with order processing preferred.

C. GENERAL:

1. Excellent communication skills in English (verbal/written) and interpersonal skills.

2. Ability to manage multiple detailed projects accurately.

3. Ability to make arithmetic calculations accurately and routinely.

4. Self-starter, motivated, able to work without supervision.

5. Enjoys and works well with other people.

6. Accuracy and attention to detail.

7. Dependable, positive attitude, and good attendance

III. JOB FUNCTIONS

A. SPECIFIC:

1. Order Processing: Process orders as phoned/faxed/emailed Purchase Orders, credit card, or website information from initial order entry through final invoicing. This includes checking the details of the address, order consistency with quotations, and price accuracy before document distribution to the Shipping Department. Send acknowledgements, shipping details, and invoices to customers as requested. File all documents and maintain records.

2. Shipping Documents: Prepare documents in compliance with all regulations and coordinate with carriers, customers, forwarders, distributors, and Shipping Department.

3. Communication: Handle incoming sales calls, emails, faxes, web orders, and any other customer concerns, etc. to receive orders, inquire on status of orders, and inquire on shipping status. Contact customer to resolve any issues.

4. Customer Contact Files: Maintain current address files in ERP by updating information or creating new customer contact files. Information can be received from website, email, etc.

5. Confidentiality: Discretion must be used with inside LI-COR information and with customer information; e.g., credit cards.

6. Certificates and Documents: Mail/email extended warranty documents.

7. Sales Leads: Forward sales leads to the sales personnel.

8. Serial Number Entry: Pick Serial Numbers for all serialized instruments from SalesForce Assets database. In addition, enter the purchase, shipping, and extended warranty end-dates as needed.

9. Teamwork: Assist other Sales Correspondents with tasks & duties including backup when they are out on leave, in meetings, at training, or otherwise unavailable. Share receptionist responsibilities when needed.

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